GETACLEANER— SCHEDULING AND CANCELLATION POLICY on a booking receipt

Please note that if service is cancelled with less than 48 hours notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation/lockout fee equal to half the service price will be charged to the credit card on file.By clicking the Book Now button you are agreeing to our service policy.


Don't worry, you won't be billed until after the service and you will receive an email receipt instantly.


By clicking the BOOK NOW button OR CHECKOUT button, I understand and agree that I:
  • - will provide adequate and appropriate cleaning tools and supplies.
  • - will provide an accurate description of my space and my rate may be changed if my home doesn't reflect the provided description.
  • - will be charged a Heavy Duty fee for excessive tidying or clutter required prior to cleaning.
  • - will be charged 25% of the total estimated cost if I cancel less than 48 hours of the appointment.
  • - will be charged 50% of the total estimated cost of the cleaning if the staff arrive and are locked out, turned away, or unable to work due to conditions in the space (e.g. water shut-off).

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

Contact us 48 hours in advance of our visit and we’ll gladly reschedule or cancel the appointment. We do have a 25% cancellation fee for the cost of the service if the visit is cancelled with less than 48 hours notice


WHAT IF WANT TO RESCHEDULE MY APPOINTMENT?

We would be glad to find a one-time alternative date for your regular visit. Once your regular schedule is set, we like to keep your exact time slot just for you. If we have an opening later in the week we’ll book you another appointment if you like, but we’ll revert back to your regular schedule after that. If your day and time won’t work going forward, we’ll work with you to find an alternative. We ask that you give us 48 hours notice, or else we’ll need to charge our 25% cancellation fee.

About Us

We provide professional cleaning service with an affordable price. Contact us for a quote or estimate by yourself.

Contact Info

246-9, Crescent Pl, East York, ON, M4C 5L8

+1 437 230-3216

getacleaner.ca@gmail.com